Refund and Return Policy

At Coee (www.coee.shop), customer satisfaction across the United States is our primary operational focus. We stand firmly behind the quality of our products. To ensure an unambiguous, reliable, and transparent shopping environment, we offer a comprehensive 30-Day Free Return Policy that fully complies with Google Merchant Center consumer protections and United States federal and state commercial guidelines.

1. 30-Day Return Window

You have exactly 30 calendar days from the confirmed delivery date of your item (as evidenced by the carrier's tracking log) to initiate a request for a return. If 30 days have elapsed since the package was marked as delivered by the postal service, we unfortunately cannot offer you a return, exchange, or refund.

2. Return Eligibility Criteria

To qualify for a successful return and full refund, the merchandise must satisfy all of the following structural requirements:

• The item must be in its original, brand-new, and pristine condition, exactly as received.
• The item must be unused, unwashed, unaltered, and completely free of any signs of wear, damage, stains, or foreign odors (including perfume, smoke, or pet hair).
• The item must be enclosed within its original manufacturer packaging, accompanied by all original product tags, labels, protective inserts, accessories, manuals, and free promotional items included in the initial shipment.

Non-Returnable Items Under Strict Consumer Safety Laws: Gift cards, downloadable software products, personal care/hygiene items, customized/personalized products, and final clearance items clearly marked as "Non-Returnable" cannot be returned or refunded unless they arrive damaged or defective.

3. Free Returns — No Return Fees

To provide the ultimate peace of mind for our American shoppers, Coee offers Free Returns.

• No Return Shipping Charges: We will provide you with a pre-paid printable shipping label via email at no cost to you.
• No Restocking Fees: Coee does not levy restocking charges, administrative handling fees, or processing deductions on returns. You will receive a full reimbursement for the eligible returned items.

4. Return Procedure (Step-by-Step)

To ensure swift tracking and avoid processing errors, please strictly adhere to the following sequence:

1. Initiate the Request: Send an email to our official support team at support@coee.shop. Your email must specify your original Order Number (e.g., #COEE1001), the explicit name of the item(s) you wish to return, and a concise explanation of the reason for the return. For damaged or defective goods, please attach clear photographic or video evidence.
2. Receive Your Prepaid Label: Once approved by our team (typically within 24 business hours), we will issue a digital pre-paid shipping label and detailed return instructions to your registered email address.
3. Package and Secure: Safely place the eligible item into its original structural packing box, attach the printed pre-paid return shipping label firmly onto the exterior of the package, and completely obscure or cross out any older postal routing barcodes.
4. Dispatch the Package: Drop off the parcel at any authorized collection facility or designated mailbox of the shipping carrier specified on your pre-paid label (e.g., USPS, UPS, or FedEx). Obtain a physical drop-off receipt as confirmation of postage.

Important Notice: Please do not send your purchase back directly to the manufacturer or to the return address printed on the original package container. All returns must be routed to our authorized warehouse using our official pre-paid labels. Packages sent without prior authorization will not be tracked or processed.

5. Damaged, Defective, or Incorrect Items (Inbound Anomalies)

Please thoroughly inspect your parcel immediately upon arrival. If you uncover that an item is structurally defective, damaged during transit, or completely incorrect relative to your packing invoice, please contact us within 48 hours at support@coee.shop. We will prioritize the immediate resolution of the issue by issuing an expedited replacement order or processing a full refund, including original tax liabilities, completely free of charge.

6. 10-Day Refund Processing Window

Once your returned package arrives at our receiving facility, our quality control team will inspect it against our compliance guidelines. Upon successful evaluation, we will issue an immediate confirmation notification to your email.

The total credit value will automatically be returned to your original payment method (e.g., the specific credit card or digital wallet used for checkout). Coee guarantees that all refunds will be initiated and fully processed within 10 business days from the date our warehouse officially logs receipt of your return.

Delayed or Missing Refunds: If you have not seen your credit post after 10 business days have elapsed since receiving our confirmation email, please first review your personal bank account or credit card dashboard. Next, contact your banking institution or card issuer; financial institutions frequently require a localized processing cushion (typically 2-5 business days) to officially post funds. If you have done this and still have not received your refund, please reach out to us immediately at support@coee.shop.

7. Cancellations and Modifications

Because our logistical infrastructure processes orders immediately following payment clearance, the window for cancellations or modifications is extremely narrow. If you notice an error in your order, please email support@coee.shop within 2 hours of checkout. While we will make every effort to stop or modify the fulfillment stream, we cannot guarantee alterations after processing has commenced. If the package has already shipped, you may return the item following our standard 30-day return procedure upon arrival.

8. Return Support Channels

If you require clear guidance regarding our return and refund process, please contact our administrative center directly:

Store Name: Coee
Corporate Entity: AUS PROF ACCOUNTANTS PTY LTD
Australian Company Number (ACN): 698 140 055
Australian Business Number (ABN): 14 698 140 055
D-U-N-S® Number: 352181436
Customer Service Email: support@coee.shop
Corporate Address: Suite 4, Level 1, 37 Albert Street, Footscray, VIC, 3011, Australia
Support Telephone: +61 (485) 986-796
Operating Hours: Monday - Friday, 9:00 AM - 5:00 PM (AEST)